Making life better for patients
We want to reduce the worry and hassle that goes along withbeing a patient. Because that’s how we’ll give customers the peace of mind they’re looking for from their health insurer.
At Prudential, we’ve made a strategic decision to focus on making patients’ lives better - because we feel this is where we have the biggest opportunity to give customers peace of mind.
As one of the largest health insurers in Asia, we have both the scale and the voice to make healthcare easier to access and more affordable for our customers. Our approach is to guide patients towards our trusted healthcare providers - so they receive quality care at better prices.
At the same time, we are designing health insurance products that are “just right” for more people. That means policies suitable for a wider range of budgets and a wider range of coverage needs.
We have committed to doing five things that will give our customers peace of mind.
We’re growing our business by designing products that are “just right” for more people. That means policies suitable for a wider range of budgets and a wider range of coverage needs.
We’re ensuring we keep healthcare cost down, and therefore premium increases modest and predictable for our customers. We’re doing so by partnering with healthcare providers and sending more patients their way. We’re also collaborating with governments, regulators and other insurers to drive industry-wide change and make healthcare more sustainable.
When our customers talk about us at our best, they use words like “worry-free” and “hassle-free”. We want to end worry and hassle for every patient by making sure we communicate simply and clearly and by making our claims process the easiest there is. That way, too, we’ll be the first company customers think of when they recommend a health insurer to their friends and family.
Getting medical treatment can be a complex process, involving multiple decisions and contributions from different doctors, nurses and other health professionals. We want to connect all those moving parts for customers through diagnosis, treatment and recovery – giving each of them a personal health team that is available any time, day or night.
Health insurance is an opportunity for Prudential to acquire new customers and build deeper relationships with our existing customers. That’s why we’re developing new tools and training to give every salesperson — whether they’re a Prudential agent or bank seller — what they need to champion our health policies, and champion their customers’ health.
If you and your family need treatment, we'll be by your side every step. We'll help you get things dealt with as quickly as possible, with minimal hassle and no surprise costs.
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Learn about the other ways we are executing our strategy.
Driving customer acquisition and loyalty by curating personalised propositions and seamless journeys.
Equipping the next generation of agents with technology-led support and solutions while strengthening partnerships.
Powering the next generation of platforms, processes, and experiences.
Investing in our people so they can connect, grow, and succeed with us
Enabling expertise, scale, and long-term value creation.
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Contact details for M&G and Prudential UK customers and policyholders
For M&G and Prudential UK customers and policyholders:
In October 2019, Prudential plc separated its UK operations and, as a result of this separation, Prudential UK is now owned by M&G plc. The M&G plc group is a separate, independent group and as such we are not able to help any M&G or Prudential UK customers or policyholders.
Therefore, to find the best way to make contact, please visit www.pru.co.uk/contact-us
For further information on the M&G plc group, please visit the M&G website: www.mandg.com
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