Accessibility
We aim for digital accessibility for all users, including people with disabilities, and we are actively working to enhance the user experience of our website for all individuals.
Our website has been developed in accordance with the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA, published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.
We continuously assess our website’s accessibility and aim to maintain full compliance with WCAG 2.1 Level AA. Our development practices incorporate accessibility at every stage, including design, coding, and content updates.
To support a more inclusive experience, our website includes:
Compatibility with screen readers and assistive technologies.
Navigability via keyboard input alone (e.g., using the Tab and Shift+Tab keys).
Adjustable text size via browser settings.
Support for user-defined style sheets.
Compatibility with voice browsers and browser-based read-aloud tools.
Alt text for all meaningful images.
Sufficient color contrast between foreground and background elements.
Clear and consistent navigation throughout the site.
Avoidance of content that may cause seizures (no flashing content exceeding threshold limits).
Follow the instructions below to make use of accessibility features.
Use ‘Tab’ to move the focus and ‘Enter’ to select the focused element.
Use ‘Tab’ + ‘Shift’ to navigate back to the previous element.
You can change to your preferred the font size via the browser.
In Internet Explorer, select ‘View’, then ‘Text Size’, and then your preferred size.
In Mozilla Firefox, select ‘View’, then ‘Text Size’, and then ‘Increase’ or ‘Decrease’.
You can import your own style sheet into the website. In Internet Explorer, select ‘Tools’, then ‘Internet Options’, and then ‘Accessibility’.
Next click on any or all of three checkboxes to ignore colours, font styles or font sizes.
In the same window, you can change the style sheet by clicking 'Format document using my style sheet' then browse to your preferred style sheet and click ‘OK’.
In Netscape, select ‘Edit’, then ‘Preferences’, and then ‘Appearance’. You can then specify your own colours and fonts.
In Mozilla Firefox, select ‘Tools’, then ‘Options’, then the ‘Content’ tab, and select your own colours and fonts.
For Edge, click ‘Read Aloud’ on the address bar or use ‘ctrl+shift+u’ to start the narration of the page.
For Chrome, Chromebook users can use the built-in screen reader, Android users can read the page with Google Assistant, while other users will need to install a Chrome extension.
To activate the Android screen reader, TalkBack, go to ‘Settings’, then ‘Accessibility’, then ‘TalkBack’. Toggle the switch to ‘on’ or tap ‘Use TalkBack’, then tap ‘OK’ or ‘Allow’ to confirm.
If you have Google Assistant set up, you can also say, "Hey Google, turn on TalkBack".
To activate your iPhone's screen reader, VoiceOver, go to ‘Settings’, then ‘Accessibility’, then ‘VoiceOver’. Toggle the switch to ‘on’.
You can also enable VoiceOver using Siri by saying, "Turn on VoiceOver," or with a triple-click of the side or home button, if you set it up as an accessibility shortcut.
We will continue working to improve our site’s accessibility and this page will be updated whenever changes are made.
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Contact details for M&G and Prudential UK customers and policyholders
For M&G and Prudential UK customers and policyholders:
In October 2019, Prudential plc separated its UK operations and, as a result of this separation, Prudential UK is now owned by M&G plc. The M&G plc group is a separate, independent group and as such we are not able to help any M&G or Prudential UK customers or policyholders.
Therefore, to find the best way to make contact, please visit www.pru.co.uk/contact-us
For further information on the M&G plc group, please visit the M&G website: www.mandg.com
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