Feedback and enquiries
If you have a Prudential policy in Asia or Africa, the fastest way to get help is via your local Prudential website.
If you are looking for support in the United Kingdom*, get the right information for you via the Prudential UK website.
*Attention to M&G and Prudential UK customers and policyholders: In October 2019, Prudential plc separated its UK operations and, as a result of this separation, Prudential UK is now owned by M&G plc. The M&G plc group is a separate, independent group, and as such we are not able to help any M&G or Prudential UK customers or policyholders. For further information on the M&G plc group, please visit the M&G website: www.mandg.com
Individual shareholders with questions about their shareholding can find contact details for our registrars below. Shareholders can also communicate their views on matters affecting the Company by contacting the Company Secretary.
secretariat@prudentialplc.com
+44 (0)20 7220 7588
Our UK share register is managed and administered by Computershare. They should be able to help you with most questions you may have about your Prudential shares.
You will find it useful to quote your shareholder reference number when contacting Computershare. This will help them identify you correctly. You can find this number on your share certificate, or proxy form or other documents you have been sent by Prudential regarding shareholder information.
Computershare Investor Services PLC The Pavilions Bridgwater Road Bristol BS99 6ZZ United Kingdom +44 (0)370 707 1507 Computershare Investor Centre - UK
Click here to view our privacy notice which explains how and why your personal data may be used and processed in connection with your holding of Prudential plc shares.
The Company operates a branch register for Hong Kong shareholders. All enquiries regarding Hong Kong branch register accounts should be directed to Computershare Hong Kong Investor Services Limited.
Computershare Hong Kong Investor Services Limited 17M Floor Hopewell Centre, 183 Queen's Road East Wan Chai Hong Kong (852) 2862 8555 hkinfo@computershare.com.hk
Prudential's ordinary shares are listed on the New York Stock Exchange in the form of American Depositary Shares, evidenced by ADRs and traded under the symbol PUK. Each American Depository Receipt represents two ordinary shares.
Our ADR programme is managed and administered by Citibank N.A., and they should be able to help you with most questions you may have about your Prudential ADRs.
If you own ADRs in a Citibank N.A. administered program, please contact:
General +1 877 248 4237 From outside the U.S.A. +1 (781) 575 4555 Lines are open 8:30 am to 6 pm (Eastern time) Monday to Friday (excluding US holidays).
Regular Correspondence: Citibank N.A. P.O. Box 43077 Providence, RI 02940-3077 UNITED STATES adr@citi.com
Useful information about your Prudential ADRs can be found at Citibank N.A.
Prudential is subject to the reporting requirements of the Securities and Exchange Commission (SEC) in the US and accordingly files its Form 20F with the SEC. Download the latest Form 20F.
Shareholders resident in Singapore may hold Prudential shares in a Securities account with the Central Depository (Pte) Ltd, either directly or in a depository agency sub account.
4 Shenton Way # 02.01 SGX Centre 2 Singapore 06 8807 +65 6535 7511
* Line opening hours for the Equiniti shareholder helpline are 8.30am to 5.30pm (UK time), Monday to Friday, (excluding public holidays in England and Wales).
For enquiries by institutional shareholders of Prudential plc, please contact:
+44 (0) 20 3977 9720 (UK)
+852 2918 6348 (HK)
Computershare Investor Services PLC: The Pavilions Bridgwater Road Bristol BS99 6ZZ United Kingdom 0370 707 1507 Computershare Investor Centre - UK
For international shareholders +44 (0)370 707 1507
150 Royall Street Canton, MA 02021 UNITED STATES
If you would like to contact us about a product or service then you should contact the Prudential Group company concerned.
Ernst & Young
Bank of America Citi Goldman Sachs
Below are contacts for institutional investors.
View the Prudential plc – consensus of analyst estimates for HY25.
Credit.Investors@prudentialplc.com
Simon Rich: +44 203 977 9419
Explore the most frequently requested forms from Prudential’s registrars.
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Contact details for M&G and Prudential UK customers and policyholders
For M&G and Prudential UK customers and policyholders:
In October 2019, Prudential plc separated its UK operations and, as a result of this separation, Prudential UK is now owned by M&G plc. The M&G plc group is a separate, independent group and as such we are not able to help any M&G or Prudential UK customers or policyholders.
Therefore, to find the best way to make contact, please visit www.pru.co.uk/contact-us
For further information on the M&G plc group, please visit the M&G website: www.mandg.com
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