Building social capital

We are committed to building both our own human capital and our social capital with our broader stakeholders.

We seek to empower people and unlock their potential. We do this by promoting diversity in representation and thought, and fostering a culture of inclusion and a sense of belonging within our organisation.

We prioritise digital responsibility throughout our organisation

Digital innovation is central to our aim of helping our customers to be healthier and wealthier. We are ambitious and we act with integrity with regards to digital responsibility. We are resolute in our commitment to fairness, safety and transparency in the design, governance and operation of our digital ecosystem

Diversity, inclusion and belonging

We are committed to building our human capital, seeking to empower our people and unlock their potential. We do this by striving for diversity in representation and thought, and fostering a culture of inclusion and belonging within our organisation. During 2020, we launched a new inclusive purpose statement: We help people get the most out of life. We also established a global D&I Charter with the goal to empower employees and create a sense of belonging by respecting and appreciating differences.

Digital Responsibility

Our purpose to help people get the most out of life is the reason why we are investing purposefully in artificial intelligence, big data and other technologies, and that focus on the needs and interests of our users guides us in how we interact with them and handle their personal data as our capabilities develop.

Read our 2020 ESG Report

Click below to access our full ESG Report for 2020 and to find out more about Building social capital.

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