16 Aug 2006
Capita and Prudential UK sign contract for Capita to provide life and pensions sales and administration services for Prudential
The Capita Group Plc (“Capita”) and Prudential UK (“Prudential”) announce that they have signed an outsourcing agreement that will see Capita deliver a range of life and pension sales and administration services for Prudential UK’s business.
This transaction builds on Capita’s existing track record of delivering services for Prudential. Capita has been successfully providing a full range of life and pensions administration services for Prudential’s international cross border life assurance portfolio of new and existing business since 2003.
Under the agreement, which follows a period of consultation with Amicus (the recognised trade union) and Prudential’s UK Employee Forum over the future of Prudential’s Belfast operation, Capita will deliver end-to-end support for Prudential’s UK Life and Pensions operations. Following further consultation with Amicus and employee representatives, approximately 450 staff working in Prudential’s Customer Services, PruDirect (Direct-to-Consumer) and Support Services operations in Belfast will transfer to Capita under Transfer of Undertakings (Protection of Employment) Regulations (TUPE) in early Autumn 2006. Capita is taking over the lease of Prudential’s premises at Clarendon Dock, Belfast.
The agreement further strengthens Capita’s presence in Belfast where it already provides services for the BBC and the Northern Ireland Civil Service.
Paul Pindar, Chief Executive of Capita said: “We are delighted to have this opportunity to further support Prudential by playing a key role in the development and success of its UK Life & Pensions business. The contract significantly expands our Life & Pensions business and reinforces our position as a leader in delivering outsourced solutions in this market. We welcome all the Prudential staff who will transfer with the contract to Capita and we are excited about the opportunities to continue expanding our business in Belfast.”
Nick Prettejohn, Chief Executive of Prudential UK, said: “This has been a very difficult time for all our staff in Belfast but throughout this period, they have continued to provide an excellent service to our customers. This outsourcing agreement helps provide them with continued employment and enables us to maintain the highest standards of customer service while delivering the efficiencies and cost savings we announced earlier in the year. We are delighted to have selected Capita as our outsourcing partner and look forward to working with them.”
Prudential UK has had an administrative operation in Belfast since 1987 and the current site at Beacon House, Clarendon Dock, was opened in 1999. The Belfast operation handles a range of services including death claims, matured and surrendered policies and general UK customer support. It also provides a direct-tocustomer telephone sales operation.
For further information please contact:
|The Capita Group Plc
||+44 (0) 207 799 1525 |
|Paul Pindar, Chief Executive
|Shona Nichols, Corporate Communications Director
||+44 (0) 870 2400 488|
|Prudential UK Press Office
||+44 (0) 207 150 3136 or 07771 531525|
||+44 (0) 207 150 3001 or 07786 967649|
|Citigate SMARTS, Belfast
||Tel: 028 9039 5500 Mob: 07768 798 148|
Notes to Editors:
The Capita Group Plc is the UK’s leading provider of integrated professional support service solutions. The Group’s service capabilities encompass customer services, financial services, human resource services, software services, systems and strategic support and property services delivered to both public sector and private organisations.
With over 26,000 employees at more than 250 offices across the UK and Ireland, Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2005 of £1,436 million. Further information on The Capita Group Plc can be found at www.capita.co.uk
Prudential is a leading life and pensions provider to approximately 7 million customers in the United Kingdom. As at 30 June 2006, it had approximately 6,930 full-time staff, offices located in London, Reading, Belfast, Dublin, Bristol and Stirling, and a customer service centre in Mumbai.
Products: Bulk and Individual Annuities, Corporate Pensions, With-Profits and Unit- Linked Bonds, Savings and Investments, Lifetime Mortgages, Healthcare and Protection.
Distribution Channels: PruDirect (Direct-to-Consumers via telephone, internet and mail), Financial Advisers, Business-to-Business (consulting actuaries and benefit advisers), and Partnerships (affinities and banks).
Today’s announcement does not in any way affect the operations of Prudential International in Dublin.